Are your products new?
Yes, all our products are brand new. We do not sell used or preowned products. Additionally, we are an internet only retailer. Therefore, our items are never on display or handled by customers prior to purchase. All items are received new and then stored in our warehouse until they are purchased by an internet customer.
What payment methods do you accept?
We accept all major credit cards - Visa, Mastercard, American Express, and Discover.
Do you charge sales tax?
No, except for orders shipping within Illinois. Since we are located in Illinois, we are required to collect 8.5% sales tax on all orders shipping to an Illinois address.
Can I order an item that is not in stock?
Yes, you can place an order for an item not in stock. When you receive your order confirmation email, it will include an estimated shipping date for your order. Your order will then ship as soon as we have the item back in stock. Please note that your credit card will not be charged until your order is in stock and ready to ship.
Is your website secure?
We take credit card security very seriously. Our shopping cart (which is hosted by Yahoo!) uses SSL (Secure Socket Layer) encryption and is certified CISP (Cardholder Information Security Program) compliant. All credit card information is encrypted when it is transmitted across the internet and is then stored in an encrypted database on Yahoo's servers. You can read more about these security measures at the following page on Yahoo's website:
What is a preorder?
A preorder item is an item that has been announced by the manufacturer but has not yet been shipped out to retailers. If you place an order for a preorder item, your order will ship as soon as we receive the item in stock and your credit card will not be charged until that time.
How can I join your e-mail list?
You can join our email mailing list by entering your email address at http://www.plushfriends.com/emailsubscribe.html. Once you have joined our list, you will receive notification of sales events and special promotions. Your email will be used for the PlushFriends.com list only - we NEVER give, sell, or rent your address to any other company or individual.
Where are you located?
Plush Friends is located in Marion, Illinios, USA.
What is your return policy?
Returns are accepted per the following policy:
We must receive the return within 30 days of delivery to the shipping address provided.
All items must be in the same condition as when they were shipped to you. Items with the tags removed will not be accepted. Refunds are issued within 7 days of receipt of the product.
If your item arrives damaged or if you receive an incorrect item, you must contact us within 7 calendar days of your receipt of the product. No refunds or exchanges will be given for damaged and/or incorrect items that are not reported within 7 calendar days. Also, no refunds or exchanges will be given for items that have had the tags removed.
Shipping charges are non-refundable and return shipping charges are the full responsibility of the buyer.
Gift wrapping charges are non-refundable.
If you return an order that was shipped with free shipping, we will deduct the shipping charges from your refund amount.
If you are returning 12 or more of the same item, there will be a 15% restocking fee deducted from your refund amount.
If the total value of your return is $500.00 or more, there will be a 15% restocking fee deducted from your refund amount.