If you have any questions or concerns, please contact us at firstname.lastname@example.org . We try to answer all emails within one business day.
Returns are accepted per the following policy:
We must receive the return within 30 days of delivery to the shipping address provided.
All items must be in the same condition as when they were shipped to you. Items with the tags removed will not be accepted. Refunds are issued within 7 days of receipt of the product.
If your item arrives damaged or if you receive an incorrect item, you must contact us within 7 calendar days of your receipt of the product. No refunds or exchanges will be given for damaged and/or incorrect items that are not reported within 7 calendar days. Also, no refunds or exchanges will be given for items that have had the tags removed.
Shipping charges are non-refundable and return shipping charges are the full responsibility of the buyer.
Gift wrapping charges are non-refundable.
If you return an order that was shipped with free shipping, we will deduct the shipping charges from your refund amount.
If you are returning 12 or more of the same item, there will be a 15% restocking fee deducted from your refund amount.
If the total value of your return is $500.00 or more, there will be a 15% restocking fee deducted from your refund amount.