If you have any questions or concerns, please contact us at help@plushfriends.com . We try to answer all emails within one business day. Return Policy: Returns are accepted per the following policy:
  • We must receive the return within 30 days of delivery to the shipping address provided.
  • All items must be in the same condition as when they were shipped to you. Items with the tags removed will not be accepted. Refunds are issued within 7 days of receipt of the product.
  • If your item arrives damaged or if you receive an incorrect item, you must contact us within 7 calendar days of your receipt of the product. No refunds or exchanges will be given for damaged and/or incorrect items that are not reported within 7 calendar days. Also, no refunds or exchanges will be given for items that have had the tags removed.
  • Shipping charges are non-refundable and return shipping charges are the full responsibility of the buyer.
  • Gift wrapping charges are non-refundable.
  • If you return an order that was shipped with free shipping, we will deduct the shipping charges from your refund amount.
  • If you are returning 12 or more of the same item, there will be a 15% restocking fee deducted from your refund amount.
  • If the total value of your return is $500.00 or more, there will be a 15% restocking fee deducted from your refund amount.
    PlushFriends.com Marion, IL 62959


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