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International Shipping Policy:

  • You may see your shipping charges at any time before entering the checkout process by entering your postal code, state, and country into the Shipping Calculator at the bottom of the shopping cart page. In the rare case that the actual shipping charges exceed the amount of shipping charged, you will be contacted via email for permission to charge the revised shipping amount.

  • All international orders are shipped via USPS Priority Mail International (PMI). We do not offer expedited shipping options for international orders. You can only select "International Delivery (Outside U.S.)" as your shipping method. Your USPS delivery confirmation number will be sent to you via email once your order has shipped and will also be available via our online order status system.

  • NOTE: Your package may be subject to additional customs fees, duties, and/or taxes imposed by the government of the destination country. Any and all such fees are the sole responsibility of the receipient. Plush Friends does not and can not know in advance if your package will be subject to these fees or what the cost of said fees would be. To find out more information regarding your government's customs process, please contact your local Postal Service.

  • Please be certain to provide the complete correct shipping address when placing your order. Incorrect/incomplete address information includes the following: missing apartment or suite number, missing company name if being delivered to a business, wrong house number, wrong zip code, wrong city, wrong street name, multiple addresses listed in the street field. Incorrect addresses may result in delayed delivery and/or additional charges. If your package is returned to us by the carrier, and must be reshipped due to an incorrect address, the customer is responsible for the shipping charges for reshipment in addition to the original shipping charges.

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