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Shipping Information

Shipping Policy:

  • Orders consisting entirely of in stock items ship within one business day (excluding weekends and holidays).  Stock status of each item is shown in your shopping cart.
  • Orders containing out of stock items will ship as soon as all items are in stock and available for shipment. You will be able to see your estimated shipping date via our online order status system.
  • We offer free shipping on orders of $100.00 or more to addresses within the continental United States.
  • In order to determine when your order will be delivered, click here to view our shipping chart.
  • Once your order has shipped you will receive a shipping notification with tracking information via email. Your tracking number will also be available via our online order status system.

Shipping Charges:

You may see your shipping charges at any time before entering the checkout process:

  • Add the items you would like to purchase to your cart.  Click "Cart" at the upper right corner of the page.
  • At the bottom of the shopping cart page there is a shipping calculator.  Enter your zip code and state and click the "Calculate shipping" button.

Express Shipping:

  • We offer three expedited shipping options: 3 Day Select, 2nd Day Air, and Next Day Air. Please use the shipping calculator at the bottom of your shopping cart page to see expedited shipping charges.
  • Expedited orders are delivered on business days only - Saturday and Sunday do not count toward the delivery of your package. For example, an order shipped on Friday via Next Day Air will be delivered the following Monday. In order to determine when your order will be delivered, click here to view our shipping chart.
  • Please note that UPS does not provide guaranteed delivery in the event of extreme weather conditions. In the event that your order might be delayed due to the weather please refer to your tracking number to verify the rescheduled delivery date. We can not refund shipping charges due to delivery delays caused by extreme weather conditions, as these situations are beyond our control.

International Shipping:

  • International packages (non U.S. addresses) may be subject to additional customs fees, duties, and/or taxes imposed by the government of the destination country. Any and all such fees are the sole responsibility of the recipient. Plush Friends does not and can not know in advance if your package will be subject to those fees or what the cost of said fees would be. To find out more information regarding your government's customs process, please contact your local Postal Service.